Terms & Conditions
Online terms and conditions for the supply of goods
Summary of some of your key rights:
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The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that up to 14 days after receiving your goods, in most cases, you can change your mind and get a full refund. The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product you’re entitled to the following: up to 30 days: if your goods are faulty, you can get a refund; up to [six] months: if it can’t be repaired or replaced, then you’re entitled to a full refund in most cases; The information in this summary box summarises some of your key rights. It is not intended to replace the contract below, which you should read carefully. |
This contract sets out:
• your legal rights and responsibilities;
• our legal rights and responsibilities; and
• certain key information required by law.
In this contract:
• ‘we’, ‘us’ or ‘our’ means OCM Business Systems Limited; and
• ‘you’ or ‘your’ means the person using our site to buy goods from us.
If you have any questions about this contract or any orders you have placed, please contact us by:
• sending an email to store@ocmbiz.com; or
• filling out and submitting the online contact form available here https://www.ocmstore.com/pages/contact; or
• calling us on 01386 555008(our telephone lines are open Monday to Friday: 9 am to 4 pm).
Who are we?
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We are OCM Business Systems Limited (trading as OCMstore.com), a company registered in England and Wales under company number: 2185809. Our registered office is at: 2 Ascot Road, Pershore, Worcestershire, WR10 2JJ. Our VAT number is: GB 589 1900 03 Our website address is: www.ocmstore.com.
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1.1 If you buy goods on our site you agree to be legally bound by this contract.
1.2 These terms and conditions apply only if you are buying goods on our site as a consumer (ie for purposes outside of your business, craft or profession). If you are buying goods on our site in the course of business, our business terms and conditions apply to such purchases, which can be accessed [insert link].
1.3 This contract is only available in English. No other languages will apply to this contract.
1.4 When buying any goods on our site you also agree to be legally bound by:
1.4.1 our website terms and conditions and any documents referred to in them;
1.4.2 extra terms which may add to, or replace some of, this contract. We will contact you to let you know if we intend to do this by giving you 5 days notice. You can end this contract at any time by giving 5 days’ notice if we tell you extra terms apply; and
1.4.3 specific terms which apply to certain goods. If you want to see these specific terms, please visit the relevant webpage for the goods or click on the [insert details such as ‘key information’ button] at any time during the online checkout process.
2.1 By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made. If you want to see this key information, please:
2.1.1 read the acknowledgement email (see clause 4.3); or
2.1.2 contact us using the contact details at the top of this page.
2.2 The key information we give you by law forms part of this contract (as though it is set out in full here).
2.3 If we have to change any key information once a legally binding contract between you and us is made, we can only do this if you agree to it.
3 Your privacy and personal information
3.1 Our Privacy Policy is available at https://www.ocmstore.com/pages/privacy-policy
3.2 Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.
4.1 Below, we set out how a legally binding contract between you and us is made.
4.2 You place an order by inserting relevant details into our order form on our website. Please read and check your order carefully before submitting it. You will be able to correct any errors before submitting your order to us.
4.3 When you place your order at the end of the online checkout process (eg when you click on the ‘pay now’ button), we will acknowledge it by email. This acknowledgement does not, however, mean that your order has been accepted by us.
4.4 We may contact you to say that we do not accept your order. This is typically for the following reasons:
4.4.1 the goods are unavailable;
4.4.2 we cannot authorise your payment;
4.4.3 you are not allowed to buy the goods from us (for example, because you are under age to order the selected goods);
4.4.4 we are not allowed to sell the goods to you;
4.4.5 you have ordered too many goods; or
4.4.6 there has been a mistake on the pricing or description of the goods.
4.5 We will only accept your order when we email you to confirm this (Confirmation Email). At this point:
4.5.1 a legally binding contract will be in place between you and us; and
4.5.2 we will dispatch the goods to you.
5.1 You have the right to cancel this contract within 14 days without giving any reason.
5.2 The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
5.3 To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (eg a letter sent by post or email) using the contact details at the top of this page.
5.4 You can also electronically fill in and submit the contact form on our website. If you use this option, we will communicate to you an acknowledgement of receipt of such a cancellation on a durable medium (eg by email) without delay.
5.5 To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
6.1 If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
6.2 We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
6.3 We will make the reimbursement without undue delay, and not later than:
6.3.1 14 days after the day we received back from you any goods supplied; or
6.3.2 if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
6.4 We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
6.5 We may withhold reimbursement until we have received the goods back.
6.6 If you have received the goods:
6.6.1 we will ask you to return the goods without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us; and
6.6.2 you will have to bear the direct cost of returning the goods to us; and
6.6.3 you are only liable for any diminished value of the goods resulting from the handling, other than what is necessary to establish the nature, characteristics and functioning, of the goods.
6.7 When returning the goods to us do use the original packaging or if damaged new packaging. Do ensure this is suitably strong and rigid to secure the goods against movement within the outer packaging and against accidental activation, using filling materials to fill any empty spaces. Failure to securely package an item for return will invalidate our warranty if the goods are damaged in transit.
7.1 We use DPD to deliver our goods. For information on delivery options and costs, visit our webpage. During the online checkout process, you may be given available delivery options to choose from.
7.2 If something happens which is outside of our control and affects the estimated date of delivery, we will provide you with a revised estimated date for delivery.
7.3 Delivery will take place at the address specified by you when you placed your order with us.
7.4 We cannot deliver the goods if we are unable to properly identify you. Please provide the driver with a form of ID (passport or photocard driving licence).
7.5 Unless you and we agree otherwise, if we cannot deliver your goods within 30 days of the date of our Confirmation Email, we will:
7.6 If nobody is available to take delivery, please contact the courier using the contact details on the card left behind.
7.7 You are responsible for the goods once they have been delivered to the address specified by you when you placed your order with us. In other words, the risk in the goods passes to you when you take, or a third party notified by you takes, possession of the goods.
7.8 We do not make deliveries to any addresses outside of the UK.
8.1 We accept all major credit cards and debit cards except American Express. Payment by PayPal or Klarna are also available at checkout. We do not accept cash or cheques.
8.2 We will do all that we reasonably can to ensure that all of the information you give us when paying for the goods is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part, any failure by us to comply with this contract or our Privacy Policy (see clause 3) or breach by us of our duties under applicable laws, we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.
8.3 All payments by credit card or debit card need to be authorised by the relevant card issuer.
8.4 If your payment is not received by us and you have already received the goods, you must:
8.4.1 pay for such goods as soon as possible and in any case within 7 days; or
8.4.2 return them to us as soon as possible and in any case within 7 days. If so, you must keep the goods in your possession, take reasonable care of them (including ensuring that you follow any instructions or manuals given with the goods) and not use them before you return them to us.
8.5 If you do not pay for the goods and fail to return them in accordance with clause 8.4, we may collect the goods from you at your expense. We will try to contact you to let you know if we intend to do this.
8.6 Nothing in this clause affects your legal rights to cancel the contract during the cancellation period as set out in clauses 5 and 6.
8.7 All prices are in pounds sterling (£)(GBP) and include VAT at the applicable rate, but exclude delivery charges. For information on delivery options and costs, visit our webpage.
9.1 The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’). The goods that we provide to you must be as described, fit for purpose and of satisfactory quality.
9.2 We are under a legal duty to supply you with goods that are in conformity with this contract.
9.3 The packaging of the goods may be different from that shown on our website.
9.4 Any goods sold at discount prices, as substandard, will be identified and sold as such. Please check that they are of a satisfactory quality for their intended use.
9.5 If we can’t supply certain goods, we may need to substitute them with alternative goods of equal or better standard and value. In this case:
9.5.1 we will let you know if we intend to do this but this may not always be possible; and
9.5.2 you can refuse to accept such substitutes, in which case we will offer you a refund or a replacement and let you know how long such an offer remains open for.
10.1 Your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’) are set out at the top of this page. They are a summary of some of your key rights. For more detailed information on your rights and what you should expect from us, please:
10.1.2 contact us using the contact details at the top of this page; or
10.1.3 visit the Citizens Advice website www.citizensadvice.org.uk or call 0808 223 1133.
10.2 Nothing in this contract affects your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’). You may also have other rights in law.
10.3 If your goods are faulty, please contact us using the contact details at the top of this page.
11 End of the contract
If this contract is ended, it will not affect our right to receive any money which you owe to us under this contract.
12 Limitation on our liability
12.1 Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:
12.1.1 losses that were not foreseeable to you and us when the contract was formed;
12.1.2 losses that were not caused by any breach on our part;
12.1.3 loss or corruption of data, information or software;
12.1.4 losses to non-consumers; or
12.1.5 errors or omissions in computer content attributable to the use of artificial intelligence by you in generating text.
No one other than a party to this contract has any right to enforce any term of this contract.
14.1 We will try to resolve any disputes with you quickly and efficiently. If you are unhappy with the goods you ordered, our service to you or any other matter, please contact us as soon as possible using the contact details set out at the top of this page.
14.2 Our Complaint Handling Policy can be accessed by contacting store@ocmbiz.com.
14.3 If a dispute cannot be resolved in accordance with our Complaint Handling Policy or you are unhappy with the outcome, you may want to use alternative dispute resolution (ADR). ADR is a process for resolving disputes between you and us that does not involve going to court.
14.4 The laws of England and Wales apply to this contract.
14.5 Any disputes will be subject to the non-exclusive jurisdiction of the courts of England and Wales. This means that you can choose whether to bring a claim in the courts of England and Wales or in the courts of another part of the UK in which you live.
